Frequently Asked Questions
Welcome to the Kobery FAQ section! Here you will find answers to the most frequently asked questions about our products, services, and policies. If you need more information, do not hesitate to contact us.
General Questions
Q: What is Kobery?
R : Kobery is an online store offering a selection of quality products to enhance your daily life and add a touch of elegance to your home.
Q: How can I contact Kobery?
R : You can reach us via:
- Email: Support@kobery.com
- Phone : +447366 349350
- Address : 47 Chalgrove Street, London, N17 0JD, United Kingdom
Orders and Payments
Q: How can I place an order?
R : Browse our products, add the desired items to your cart, and proceed to payment by following the steps indicated on our website.
Q: What payment methods do you accept?
R : We accept the main credit cards (Visa, MasterCard, American Express, Apple Pay, Discover, Google Pay, Maestro, Diners Club, iDeal, Union Pay , JCB) as well as other secure payment methods.
Q: Can I modify or cancel my order?
R : If your order has not yet been shipped, contact us quickly at Support@kobery.com for any modification or cancellation.
Delivery
Q: What are your delivery times?
R : Orders are generally delivered within 4 to 9 business days, including 1 to 2 days of processing and 3 to 7 days of transit.
Q: Is the delivery free?
R : Yes, we offer free standard delivery Available for all orders in mainland France and the United Kingdom.
Q: Can I track my order?
Q: Yes, once your order has been shipped, you will receive an email with a tracking number to track your package in real time.
Returns and Refunds
Q: What is your return policy?
Q: You have 30 days after receiving your order to return your items. The products must be new, unused, and in their original packaging. Please see our Return Policy for more details.
Q: How to initiate a return?
R : Follow these steps:
- Contact us at Support@kobery.com with your order number and the reason for the return.
- Download and print a free return label via our return portal.
- Pack the item and return it according to the provided instructions.
Q: How long does it take to get a refund?
R : Once we have received and inspected the returned item, the refund is processed within 7 business days.
Q: Do you accept exchanges?
R : Yes, exchanges are accepted subject to stock availability. Contact us to arrange an exchange.
Products and Warranties
Q: Are the products guaranteed?
R : Yes, all our products come with a satisfaction guarantee. If a product is defective or does not meet your expectations, contact us for a quick solution.
Q: Can I get more information about a product before buying?
Q : Of course! If you have specific questions about a product, contact us at Support@kobery.com or by phone.
Personal Data and Security
Q: Are my personal information secure?
R : Absolutely. We use advanced encryption systems to protect your data. See our Privacy Policy for more details.
Q: Do I need to create an account to place an order?
Q: No, you can place an order as a guest. However, creating an account makes it easier to track your orders and gives you access to special offers.
Any questions or need assistance? Our team is here to help you!
Address: 47 Chalgrove Street, London, N17 0JD, United Kingdom
E-mail : Support@kobery.com
Phone: +447366 349350
Opening hours:
Monday - Friday: 9:00 AM - 6:00 PM
Saturday - Sunday: 9:00 AM - 2:00 PM
Average response time: 24 to 48 hours
For more ways to contact us, please visit our Contact-us page. We look forward to hearing from you!