Billing Policy

Welcome to Kobery.com ! This Payment Policy describes the conditions under which we process your payments and orders on our site. By placing an order, you agree to the following terms:

Accepted Payment Methods

We accept the following payment methods:

  • Credit and debit cards:  (Visa, MasterCard, American Express, Apple Pay, Discover, Google Pay, Maestro, Diners Club, Union Pay, JCB).
  • Secure payments: other secure solutions available

All payments are processed in euros (€).

Payment Process

  • Funds Reservation: When you place an order, the total amount is authorized on your selected payment method and charged when the order is processed.
  • Order Confirmation: Once your order is confirmed, you will receive an email detailing the purchased items, the chosen delivery method, and billing information.

Accuracy of Payment Information

  • You agree to provide accurate, complete, and up-to-date purchase and account information for all orders placed on our site.
  • In case of any changes, you must promptly update your payment method and contact details to avoid any delays in processing your order.

Promotions and Discount Codes

  • Use of Codes: Promotional codes must be applied at the time of payment and cannot be used after the order has been confirmed.
  • Non-Cumulability: Unless otherwise indicated, promotions and discounts cannot be combined.

Refund Policy

  • Refund Timeframe: In case of cancellation or eligible return, the amount will be refunded to your original payment method within 7 business days.
  • Fees: No processing or restocking fees will be applied for eligible returns or cancellations.
  • Currency : All refunds will be made in euros (€) and GBP (£).

Payment Issues

  • Transactions Refused: If your payment is refused, we will contact you to obtain an alternative payment method.
  • Security and Fraud: All transactions are subject to verification to ensure your safety and prevent fraud.

CONTACT US

Questions or need assistance? Our team is here to help you!

Address: 47 Chalgrove Street, London, N17 0JD, United Kingdom
E-mail : Support@kobery.com
Phone: +447366 349350
Opening hours:

Monday - Friday: 9:00 AM - 6:00 PM

Saturday - Sunday: 9:00 AM - 2:00 PM

Average response time: 24 to 48 hours

For more ways to contact us, please visit our Contact-us page. We look forward to hearing from you!