Billing Policy

Welcome to Kobery.com ! This Payment Policy describes the conditions under which we process your payments and orders on our site. By placing an order, you agree to the following terms:

Accepted Payment Methods

We accept the following payment methods:

  • Credit and Debit Cards:  (Visa, MasterCard, American Express, Apple Pay, Discover, Google Pay, Maestro, Diners Club, Union Pay, JCB).
  • Secure Payments:  other secure solutions available

All payments are processed in euros (€) and AUD  ($) 

Payment Process

  • Funds Reservation: When you place an order, the total amount is authorized on your selected payment method and debited when the order is processed.
  • Order Confirmation: Once your order is confirmed, you will receive an email detailing the purchased items, the chosen delivery method, and billing information.

Accuracy of Payment Information

  • You agree to provide accurate, complete, and up-to-date purchase and account information for all orders placed on our site.
  • In case of changes, you must promptly update your payment method and contact details to avoid any delay in processing your order.

Promotions and Discount Codes

  • Use of Codes: Promotional codes must be applied at the time of payment and cannot be used after order validation.
  • Non-Stackable: Unless otherwise indicated, promotions and discounts cannot be combined.

Refund Policy

  • Refund Timeframe: In case of cancellation or eligible return, the amount will be refunded to your original payment method within 7 business days.
  • Fees: No processing or restocking fees will be applied for eligible returns or cancellations.
  • Currency: All refunds will be made in euros (€) and  AUD  ($) 

Payment Issues

  • Declined Transactions: If your payment is declined, we will contact you to obtain an alternative payment method.
  • Security and Fraud: All transactions are subject to verification to ensure your security and prevent fraud.

CONTACT US

Questions or need assistance? Our team is here to help!

Address : 47 Chalgrove Street, London, N17 0JD, United Kingdom
Email: Support@kobery.com
Phone: +447366 349350
Opening Hours:

Monday - Friday: 9:00 AM - 6:00 PM

Saturday - Sunday: 9:00 AM - 2:00 PM

Average Response Time: 24 to 48 hours

For more ways to contact us, please visit our Contact-us. We look forward to hearing from you!