Billing Policy
Welcome to Kobery.com! This Payment Policy describes the conditions under which we process your payments and orders on our site. By placing an order, you agree to the following terms:
Accepted Payment Methods
We accept the following payment methods:
Credit and Debit Cards: (Visa, MasterCard, American Express, Ideal, Apple Pay, Discover, Google Pay, Maestro, Diners Club, Union Pay, JCB)
Secure Payments: other secure solutions available.
All payments are processed in euros (€), AUD ($), and SEK (kr).
Payment Process
Funds Reservation: When you place an order, the total amount is authorized on your selected payment method and debited when the order is processed.
Order Confirmation: Once your order is confirmed, you will receive an email detailing the purchased items, the chosen delivery method, and billing information.
Accuracy of Payment Information
You agree to provide accurate, complete, and up-to-date purchase and account information for all orders placed on our site.
In case of changes, you must promptly update your payment method and contact details to avoid any delay in processing your order.
Promotions and Discount Codes
Use of Codes: Promotional codes must be applied at the time of payment and cannot be used after order validation.
Non-Stackable: Unless otherwise indicated, promotions and discounts cannot be combined.
Refund Policy
Refund Timeframe: In case of eligible cancellation or return, the amount will be refunded to your original payment method within 7 business days.
Fees: No processing or restocking fees will be applied for eligible returns or cancellations.
Currency: All refunds will be made in euros (€), AUD ($), and SEK (kr).
Payment Issues
Declined Transactions: If your payment is declined, we will contact you to obtain an alternative payment method.
Security and Fraud: All transactions are subject to verification to ensure your security and prevent fraud.
Contact Us:
Questions or need assistance? Our team is here to help!
Address: 47 Chalgrove Street, London, N17 0JD, United Kingdom
Email: support@kobery.com
Phone: +44 7366 349350
Opening Hours:
Monday - Friday: 9:00 AM - 6:00 PM
Saturday - Sunday: 9:00 AM - 2:00 PM
Average Response Time: 24 to 48 hours
For more ways to contact us, please visit our Contact Us page. We look forward to hearing from you!