Refund policy

At Kobery, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a simple and hassle-free return and refund process. You have 30 days from the receipt of your order to initiate a return. Please read the details of our policy below.

Return policy

Return Period:
You can return your items within 30 days after receiving your order.

Return Conditions:
To be eligible for a return:

  • The item must be new and unused.
  • It must be returned in its original packaging with all labels, accessories, and included documentation.

Non-Returnable Items:
Some items, such as personalized products or promotional items, cannot be returned. These exclusions will be clearly indicated in the product description.

Return Method:
Returns are accepted by mail only.

Return Label:
You can download and print a free return label via our return portal.

How to Initiate a Return

  1. Contact us: Send an email to Support@kobery.com within 30 days after receiving your order. Provide your order number and the reason for the return.
  2. Receive the instructions: Our team will provide you with a return authorization and instructions on how to proceed.
  3. Pack the item: Carefully pack the item in its original packaging, including all accessories, tags, and documents.
  4. Ship the return: Use the free return label and drop off the package at the indicated drop-off point.

Refund Policy

Inspection :
Once we have received your returned item, it will be inspected to verify that it meets the eligibility criteria.

Refund Period:
Approved refunds will be processed within 7 days and credited to your original payment method.

Return Fees:
If the return is due to an error on our part (for example, incorrect or defective item), we will cover the return shipping costs. Otherwise, the original shipping fees are non-refundable.

Restocking Fees:
No restocking fee will be applied.

Exchanges

We accept exchanges for eligible items within a period of 30 days following the receipt of your order, subject to stock availability. To initiate an exchange, please contact us at Support@kobery.com

Defective or Damaged Items

If you receive a damaged or defective item:

  1. Contact us immediately at Support@kobery.comwith your order number and photos of the damaged or defective item.
  2. We will assess the problem and offer you a replacement or a full refund as needed.

Summary

  • Return Period: 30 days
  • Product Condition: New, unused, and in their original packaging
  • Return Shipping: Free with a downloadable label
  • Refund: Processing time of 7 days
  • Exchanges: Accepted for eligible items
  • Non-Returnable Items: Customized or promotional products

If you have any questions or need assistance regarding our return policy, please do not hesitate to contact us at Support@kobery.comor at +447366 349350

CONTACT US

Any questions or need assistance? Our team is here to help you!

Address: 47 Chalgrove Street, London, N17 0JD, United Kingdom
E-mail : Support@kobery.com
Phone: +447366 349350

Opening hours:

Monday - Friday: 9:00 AM - 6:00 PM

Saturday - Sunday: 9:00 AM - 2:00 PM

Average response time: 24 to 48 hours

For more ways to contact us, please visit our Contact-us page. We look forward to hearing from you!