Shipping policy

At Kobery, we are committed to delivering your orders quickly and reliably. Below you will find details regarding our delivery times and processes.

Delivery costs

  • Free Standard Delivery: Available for all orders in mainland France and the United Kingdom.

Processing and Delivery Times For the 2 countries:

Delivery Method Processing Time Delivery Time Total Delay Cost
Standard Delivery 1-2 business days 3-7 business days 4-9 business days Free


Order Deadline

In France, orders placed before 22:00 (UTC+01:00 – Central European Standard Time, Paris) will be processed on the next business day.

In the United Kingdom, orders placed before 10:00 PM, Central Time (London).

Details of Deadlines

  • Processing Time:
    All orders are processed within 1 to 2 business days (from Monday to Sunday, excluding holidays).

  • Delivery Time:
    Once shipped, orders are delivered within 3 to 7 business days in mainland France.

  • Total Delay:
    From order confirmation to receipt, the total delivery time is estimated at 4 to 9 business days.

Order Confirmation and Tracking

  • Once your order is placed, you will receive a confirmation email containing the details of your purchase.
  • When your order is shipped, you will receive an email with a tracking number to follow the delivery progress.

Delivery Zones

  • We deliver only in mainland France and the United Kingdom, including remote regions.
  • For the moment, we do not offer international shipping.

Delays or Missed Deliveries

  • Delayed Deliveries: If your order is delayed, please contact us at Support@kobery.com or at +447366 349350 for assistance.
  • Missed Deliveries: If a delivery attempt fails and the package is returned to us, we will contact you to arrange a new delivery. Additional fees may apply for reshipments.

Damaged or Lost Packages

If your package arrives damaged or gets lost during transport:

  1. Contact us immediately at Support@kobery.comwith details about the order and photos of the damaged package (if applicable).
  2. We will assess the situation and offer a replacement or a full refund, as needed.

 

CONTACT US

Any questions or need assistance? Our team is here to help you!

Address: 47 Chalgrove Street, London, N17 0JD, United Kingdom
E-mail : Support@kobery.com
Phone: +447366 349350


Opening hours:

Monday - Friday: 9:00 AM - 6:00 PM

Saturday - Sunday: 9:00 AM - 2:00 PM

Average response time: 24 to 48 hours